Modern services organizations are often diverse structures – both in terms of the people they employ, and the places they employ them.
To run efficiently as a whole, it’s key that everyone company-wide is aware of what everyone else is doing, and can make decisions accordingly. PSA solutions support this by giving everyone access to a central project dossier containing agreements, contracts and tariffs that ensure miscommunication is ruled out.
Making internationalization possible
With the shrinking world increasing the opportunity for services businesses to enter new markets by expanding abroad, the ability to provide centralized information regardless of location is becoming even more important. In these cases, the right software will be essential to businesses needing control over information dispersed through people and systems around the globe.
The workforce is becoming more mobile
With genuinely skilled, experienced professionals commanding higher salaries than ever before, services organizations’ payroll expenses place significant pressure on their ability to create profit. These skilled professionals also realize the value they can add to organizations, becoming increasingly mobile as they seek the best opportunities to maximize earning potential. This too makes it difficult for companies to attract and then retain top personnel, often having to look to costly freelance consultants to fill gaps in the planning.
Benefit from effective HRM management
Once people are in, you need to ensure you make the most of their talents, positioning them in projects where they can perform and enjoy their work. This allows you to keep your workforce motivated and energetic, while ensuring they deliver the results you need to ensure customer satisfaction.
A solution that allows you to keep a close eye your people, tracking and tracing their skill and experience profiles to ensure you make the best use of them, is a powerful tool. Combined with a planning system that can manage schedules for both actual and potential projects, you’ll be empowered to create strong project teams capable of delivering on your client commitments.
Tackle complexity
To make matters worse, lifecycles and workflows are becoming increasingly more complex within projects, and it’s important that the right software supports you with the control and insight that you need.
The real key to success is the ability to capture all information securely within one system. By having your accounting, customer, employee and sales funnel data interlinked, it’s much easier to create accurate planning, assign resources accurately, trace progress and monitor both payables and receivables. You can plan projects, using the right people to match detailed customer requirements, and then monitor progress and billing sure in the knowledge that none of your information is contradictory or misleading.
Take control
The right vendor will enable a company to expand their geographic reach with control, supporting larger, more demanding projects in the process. Gaining greater control over the full extent of your human capital will deliver ROI quickly. The new tools offered by a PSA system will increase the utilization and billability of consultants – boosting cashflow and providing the core metrics required to improve performance across all aspects of the business.
